Receptionist - Des Plaines

Greater Family Health•Des Plaines, IL

About The Position

The Receptionist is the Health Center’s first point of contact for patients and visitors and provides a warm, professional welcome. The role supports clinic operations through patient check-in and registration, accurate creation and maintenance of medical records, appointment scheduling, and payment processing. The receptionist follows Primary Care Medical Home (PCMH) policies and procedures, reports to scheduled work sites and shifts prepared and on time, and participates in offered training, consultations, and supervision. Work sites and shifts may change at the supervisor’s discretion. The position has no supervisory responsibilities.

Requirements

High school graduate, G.E.D., or comparable diploma required.
Familiarity working with computers.
Ability to read, analyze, and interpret technical procedures or governmental regulations.
Ability to write reports and procedure or training manuals.
Ability to present information effectively and respond to questions from managers, patients, customers, and the public.
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Customer-service orientation.
Ability to respond to patients with non-judgmental empathy.
Ability to maintain confidentiality of services.
Strong aptitude with numbers.
Ability to meet the described physical demands, including occasional lifting or moving of more than 50 pounds and possible use of non-violent crisis intervention techniques.

Nice To Haves

Prior work experience, though it is not required.
Bilingual Spanish.

Responsibilities

Welcome patients, determine their needs, and respond accordingly.
Prepare for next-day, same-day, and walk-in appointments.
Provide necessary patient paperwork and review it for completeness.
Enter patient information completely and accurately in the EHR.
Finalize visits through accurate payment processing and charge verification.
Schedule patient appointments.
Follow Primary Care Medical Home (PCMH) policies and procedures.
Report to scheduled work sites and shifts on time and prepared to perform job responsibilities.
Participate in offered training, consultations, and supervision, and professionally implement supervisory and training directives and advice.
Perform other duties as assigned.