RECEPTIONIST

Milner Inc • Peachtree Corners, GA

5h

About The Position

The Receptionist serves as the organization’s first point of contact, providing customer service by handling incoming calls, emails, and visitors. The role supports customer care operations by routing inquiries to appropriate departments, assisting with information requests, and serving as an overflow call center agent during peak periods. The position is in the Administrative department and reports to the Call Center Manager.

Requirements

• High school diploma or equivalent required.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Some physical effort, including bending, reaching, stretching, and lifting or moving items weighing up to 60 pounds.

Nice To Haves

• One to three years of receptionist or office experience preferred.

Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for incoming phone inquiries.
• Monitor and manage the customer care mailbox and respond to emails promptly.
• Greet visitors courteously and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain accurate records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.
• Complete required courses described by Human Resources for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED