Receptionist

Sturdy Memorial Hospital•Attleboro, MA

6d•Onsite

About The Position

Under the direction of the department manager/supervisor, the Receptionist greets and directs visitors and patients to appropriate destinations. This role follows well-defined rules and guidelines regarding the disclosure of confidential information and performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures. The Receptionist is the initial representative of the hospital/department and must maintain a composed, professional demeanor while interacting with internal and external customers.

Requirements

Minimum of 1 year of customer service/receptionist experience
Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor
Ability to use telecommunication devices to receive and direct incoming calls
Excellent command of verbal and written English
Positive interpersonal communication dynamic with strong organizational skills
Adheres to and respects confidentiality of all protected patient and employee information
Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
Ability to problem-solve using creative and critical thinking skills
Detail oriented with the ability to prioritize based on shifting demands
Self-starter with a strong sense of ownership and the ability to work independently
Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment
Ability to effectively communicate with all age levels served
Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.
Prolonged periods of sitting while working at a desk, computer, or telephone
Frequent use of hands and fingers for typing, writing, and operating office equipment
Occasional standing and walking to assist patients, retrieve files, or communicate with clinical staff
Reaching, bending, or stretching to access files, office supplies, or equipment
Ability to lift and carry light items typically up to 10–15 pounds
Visual acuity required for viewing computer screens, reading documents, and verifying patient information
Ability to communicate effectively in person and via telephone for extended periods of time
Occasional movement between workstations, waiting areas, and clinical spaces throughout the office

Nice To Haves

Basic technology skills, including use of Microsoft office programs.
Experience with Workday a plus

Responsibilities

Greets and directs visitors and patients to appropriate destinations.
Performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
Receives and directs incoming calls to appropriate departments and/or patient rooms.
Adheres to and respects confidentiality of all protected patient and employee information, including HIPAA regulations.
Floats to other practice locations as needed.