Receptionist (Red Bluff Pet Resort)

Red Bluff Animal Hospital•Pasadena, TX

4d•Onsite

About The Position

The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks.

Requirements

High School Diploma or G.E.D.
At least 1 year of customer service or job-related experience
Basic math skills
Must be able to communicate effective verbally and in writing.
Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Nice To Haves

Spanish speaking a plus
Pet industry experience a plus
good critical thinking and problem solving skills
compassion
a positive attitude
follow-through
excellent communication and teamwork skills
Multitasking and accepting constructive criticism is essential.
Punctuality is expected.

Responsibilities

Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort
Be attentive to client and guest needs
Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality
Check-in guest upon arrival
Provide client education
Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms.
Process payments and close out boarding visits
Call and/or send reminders for vaccinations required when boarding.
Properly manage the resorts filing system
Relay updates on guest that are boarding to clients.