Field Service Technician- Walmart- Red Bluff, CA

Plug Power • Red Bluff, CA

3d • Onsite

About The Position

The Field Service Technician supports fuel cell products installed in electric lift trucks and is responsible for their installation, preventive maintenance, and repair at a specific customer location. The role includes diagnosing and resolving breakdowns, maintaining the fuel cell fleet, reporting service events, ordering parts, and communicating with customer personnel and hydrogen suppliers about aftermarket support. The position involves regular customer interaction and requires strong technical, communication, interpersonal, and motivational skills. Travel may be required for business needs, and on-call or emergency customer support may be needed.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
• Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis without assistance.
• General mechanical aptitude.
• Computer and software skills applicable to the position, including Word, PowerPoint, Excel, and Outlook.
• Strong interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Dedication to quality.
• Exceptional time-management skills and ability to handle multiple tasks.
• Punctuality and reliability.
• Must provide a standard set of tools; Plug Power provides specific fuel cell tools.

Nice To Haves

• Knowledge of lift truck operation and applications is highly preferred.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high-pressure gas, and fueling systems as needed.
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives about fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field or at customer sites.
• Travel as required for business needs, drive safely, and adhere to all traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, floating holidays, sick time, and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED