Receptionist

SCI Shared Resources•Miami, FL

About The Position

The Receptionist welcomes client families and visitors at the front desk, greeting, directing, and announcing them courteously. The role answers, screens, and routes incoming phone calls and provides general office support. The Receptionist assists families and visitors, notifies staff when appointments arrive, and helps maintain a comfortable and orderly environment. The position also handles mail, records, and light administrative tasks.

Requirements

High school diploma or equivalent.
Proficient in operating telephones, fax machines, and copiers.
Working knowledge of the MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills for handling sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that may include Saturday and/or Sunday and hours beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience preferred.

Responsibilities

Greet guests and visitors and offer assistance when they enter the building.
Notify staff members when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, and location directions.
Immediately involve management in customer service and security issues.
Receive deceased belongings from family members and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff members.
Provide beverages and other amenities to families as needed and maintain a comfortable environment; may make coffee.
Maintain the guest-waiting area by disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.