RECEPTIONIST (PT, 7:30 AM - 4 PM & 4 PM -8 PM)

Riverside Healthcare•Kankakee, IL

14h•Onsite

About The Position

The Receptionist at Riverside Senior Life serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Requirements

Excellent verbal and written communication skills.
Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.
Extensive exposure to Video Display Terminals; frequent use of computer screens.
Speech: Essential for presentations, training sessions, telephone communication, facilitating meetings, and interacting with residents, families, and visitors.
Vision: Required for reading memos, literature, and computer entry, ensuring accurate documentation and communication.
Smell: Useful for identifying the presence of electrical or fire safety hazards.
Hearing: Necessary for telephone communication, attending meetings, responding to alarms, and listening to employee concerns and emergency procedures.
Touch: Required for writing, computer entry, and filing, ensuring accurate and efficient completion of tasks.
Sitting: 50% of the workday.
Standing: 17% of the workday.
Walking: 17% of the workday.
Bending: 5% of the workday.
Twisting: 4% of the workday.
Kneeling: 2% of the workday.
Squatting: 2% of the workday.
Lifting: 2% of the workday.
Occasionally lifting up to 10 lbs.
Occasionally lifting up to 20 lbs.
Occasionally lifting up to 35 lbs.
Lifting office supplies, carrying items approximately 20 feet, and placing them in overhead cabinets.
For weights above 35 lbs, seek assistance or use appropriate lifting equipment.
Repetitive use of hands: Simple grasping of normal weight items, frequently.
Pushing & Pulling: Normal weight items, frequently.
Fine Manipulation: Regular use of computers for typing and data entry.
Inside Hours: 8 hours per day.
Temperature: Normal range, typical indoor conditions.
Lighting: Average office lighting.
Noise Levels: Average, typical office environment.
Humidity: Normal range, typical indoor conditions.
Atmosphere: Generally controlled indoor environment with minimal risk factors.

Nice To Haves

Demonstrates flexibility with assignments within professional scope/duties/licensure.

Responsibilities

Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.
Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie.
Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers.
Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering.
Provide basic information to patients and visitors regarding facility services, policies, and procedures.
Support the Business Office Manager or Administrator by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.
Ensure that all patient information is handled in accordance with HIPAA regulations and other applicable privacy laws.
Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.
Support various administrative projects as assigned by the management team.
Ensure the reception area is clean, organized, and stocked with necessary supplies, brochures, and forms.
Assist in organizing meetings, conferences, or special events held within the facility.

Benefits

Competitive compensation
Generous retirement offerings
Nationally rated employee well-being programs
Programs that invest in your career development
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Paid Time Off programs (.5 to 1.0 FTE)
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability (.5 to 1.0 FTE)
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses (.5 to 1.0 FTE)
Defined contribution retirement plans with employer match and other financial wellness programs (.5 to 1.0 FTE)
Educational Assistance Program (.5 to 1.0 FTE)
Paid Leave Hours accrued as you work (.001 to .49 FTE)