Receptionist

CenterWell • Coconut Creek, FL

2d • $38,000 - $45,800 • Onsite

About The Position

The Receptionist 1 is the first point of contact for patients, providers, and visitors, creating a welcoming, professional, and positive experience while supporting the day-to-day operations of the clinic. The role receives and routes incoming and outgoing calls, accommodates visitors, and performs routine administrative, clerical, operational, customer-support, and computational tasks. Assignments are typically routine and patterned.

The position supports clinic operations through scheduling, appointment coordination, check-in, communications, and general office tasks. It is patient-facing and participates in the company's TB screening program; selected candidates are required to be screened for TB. The role is based at 4828 Coconut Creek Parkway, Coconut Creek, FL 33063, and reports to Center Administration.

Requirements

• High school diploma or GED.
• At least one year of healthcare-setting experience is preferred; candidates with a strong customer service background in retail, hospitality, call centers, or similar settings will also be considered.
• Passion for contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Knowledge of MS Office, including Word, Excel, Outlook, and Access.

Nice To Haves

• Experience with a value-based care model.
• Knowledge of medical terminology.
• Experience with electronic medical record (EMR) systems.
• Bilingual in English and Spanish.

Responsibilities

• Greet patients, providers, and visitors and deliver exceptional customer service.
• Manage provider schedules, coordinate appointments, confirm patient visits, and assist with rescheduling and no-show follow-up.
• Answer incoming calls, direct inquiries to appropriate team members, and provide routine information and assistance.
• Maintain visitor records and support an efficient check-in experience.
• Support administrative functions, including scheduling meetings, processing mail, and general office operations.
• Stay organized and manage multiple priorities to help clinic operations run efficiently in a fast-paced healthcare environment.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED