Receptionist

The Link•Minneapolis, MN

1d•Onsite

About The Position

The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing, intensive case management services, and skills development to youth at risk of or experiencing homelessness, sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative, youth-centered, strengths-based programming for youth and families as well as programs that are co-designed, implemented and overseen by youth. This position serves as a central support role in creating and maintaining a welcoming, efficient, and professional environment for staff, youth, visitors, and vendors. In addition to managing day-to-day building and supply needs, the role provides essential technology, systems, and operational support to the IT and Operations Manager and the Human Resources Director. The receptionist ensures smooth organizational operations by coordinating administrative tasks, supporting technology workflows, and helping maintain reliable office and facility systems.

Requirements

Desire to continuously learn for personal and professional growth
High level of personal and professional integrity, including ability to protect and maintain confidentiality
Ability to work effectively with and relate to diverse populations
Excellent communication skills, both verbally and writing
Professional demeanor
Ability to work independently as well as in teams
Ability to enter data into computer systems with a high degree of accuracy
Demonstrated ability to efficiently organize, coordinate, track and complete multiple tasks as well as adjust to changing priorities
Able to learn, work in and with new technology.
Computer application proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint
Experience with office equipment, such as photocopier, fax, scanner, etc.
Completion and satisfactory results of a pre-employment criminal background screening

Nice To Haves

Experience working with homeless or at-risk populations preferred.
Knowledge of child welfare systems and community resources preferred
Prior customer service or receptionist experience preferred

Responsibilities

Answers all incoming calls and directs them appropriately.
Monitor secure entry and provide access to visitors to the Glenwood Office.
Greet all visitors in a warm and welcoming manner.
Assists with deliveries, site visits, visitors, tours, etc.
Processes all mail and receives packages.
Order office supplies and maintain inventory.
Order business cards and create badges.
Manages and updates the organization’s phone lists.
Updates phone extensions and staff lists as needed.
Prepare meeting agendas as needed.
Manage the Outlook calendars for leadership and conference rooms.
Manage calendars for common rooms.
Assists in meeting preparation by ordering food as necessary, setting up seating, etc.
Cleans and organizes front desk and common areas.
Cleans and organizes the kitchen area by washing dishes, cleaning staff refrigerator, and wiping down countertops and tables.
Minor office maintenance, changing lightbulbs and furnace filters, watering plants, taking out recycling, etc.
Keeps sidewalks clear as needed (i.e. shoveling snow, removing ice).
Maintain confidential client/participant information.
Assists HR with job postings and other tasks as directed.
Provide Microsoft 365 and Cyber security Training for new staff onboarding (training provided)
Assist IT and Operations manager with IT inventory and maintenance.
Be responsible for the ordering, setup and maintaining of staff cell phones and the (MDM) program to run them.
Open and close office using security protocols
Find and maintain vendors and vendor relationships.
Administering and supervising vendor accounts for staff.
Coordinating special orders with the case managers and Development team.
Regular and consistent attendance is required.
Preserve the integrity of the programs and agency
Demonstrate commitment to The Link’s mission and vision, and values of equity, diversity and inclusion
Support the overall growth of the agency
Maintain positive and healthy relationship with co-workers and other related parties
Assist where needed as a team player
Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn
Participate in special projects as necessary
Attend all meetings and trainings as required
Maintain positive and professional interactions with clients, co-workers, and all parties involved
All other duties as assigned