RECEPTIONIST (TR/PRN AFTERNOONS, 4 PM - 8 PM)

Riverside Healthcare • Kankakee, IL

2d • Onsite

About The Position

The Receptionist at Miller Healthcare serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Requirements

• High school diploma or equivalent required

Nice To Haves

• Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.
• Some college coursework in office administration or a related field is preferred.
• Certification in medical office administration or similar is a plus.

Responsibilities

• Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
• Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.
• Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie.
• Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers.
• Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering.
• Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Support the Business Office Manager by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.
• Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.
• Support various administrative projects as assigned by the management team.
• Ensure the reception area is clean, organized, and stocked with necessary supplies, brochures, and forms. This includes the surrounding coffee bar and lounge area.
• Assist in organizing meetings, conferences, or special events held within the facility.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED