Receptionist

Swish Dental•Bee Cave, TX

21d

About The Position

Swish Dental is seeking a highly motivated Patient Concierge (Receptionist) to support patients and the clinical team in a dental studio. The role involves maintaining a welcoming reception area, assisting with patient intake and scheduling, handling payments and insurance verification, and communicating patient arrivals to the clinical team. The position may require covering shifts at locations not typically assigned and working more than 40 hours per week. The clinical studio may be noisy and distracting, and the role may involve exposure to infectious diseases, blood-borne pathogens, sharp objects, and harmful chemicals or gases. Duties and responsibilities may change at any time.

Requirements

Fluent in English, verbally and in writing.
Reliable transportation to ensure punctual attendance.
Detail-oriented.
Interpersonal skills.
Excellent telephone etiquette.
Willingness to cover shifts at locations not typically assigned.
High school diploma or equivalent required.

Nice To Haves

Associate degree or higher preferred.
At least 1 year of customer service experience preferred.
CPR and/or BLS certification preferred.

Responsibilities

Maintain a clean, welcoming studio environment.
Interact with individuals in the reception area.
Assist patients with completing electronic intake forms.
Collect payments.
Notify the clinical team when patients arrive.
Escort patients to and from the front desk and introduce them to applicable team members.
Contact insurance companies to verify and gather relevant policy information.
Communicate clearly and efficiently with patients.
Set up accounts and create charts for new patients.
Maintain a team-first and patient-first attitude.
Assist patients with scheduling appointments.
Perform other duties as assigned.