Receptionist - Cardiology

Confluence Health•Wenatchee, WA

About The Position

The Receptionist - Cardiology courteously and professionally greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role provides outstanding customer service and supports efficient patient flow by coordinating with providers and support staff. The position reports to the Clinic Admin Supervisor. This hourly, non-exempt role is performed in a reception area with continuous patient contact, frequent interaction, and many interruptions. Responsibilities also include handling appointment scheduling, telephone calls, patient billing and insurance information, payments, and general office equipment. Active Basic Life Support (CPR) certification must be maintained.

Requirements

Ability to communicate effectively in English, verbally and in writing.
Typing speed of at least 35 words per minute.
Basic computer skills.
Maintain active Basic Life Support (CPR) certification.

Nice To Haves

High school diploma or equivalent (GED).
One year of work experience in a medical office setting.
Medical terminology.

Responsibilities

Greet patients and visitors promptly and courteously, and prepare patient information for visits.
Coordinate with providers and support staff to maintain efficient patient flow.
Schedule, cancel, and reschedule appointments; use the waitlist for patients seeking earlier appointments and to fill provider openings.
Answer telephone calls and provide outstanding customer service during every encounter.
Operate general office equipment.
Verify billing, demographic, and insurance information at every encounter, and accurately code new insurance using available resources.
Obtain or initiate required waivers for non-covered services, confirm referrals when required, and contact referring offices as needed.
Collect co-pays, account payments, and patient balances when appropriate, provide receipts, and explain co-pay and time-of-service policies.
Balance a cash drawer and perform basic addition and subtraction.
Maintain active Basic Life Support (CPR) certification.
Perform other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.