Receptionist

AcuityInc • Atlanta, GA

6h • Onsite

About The Position

The Security Receptionist is responsible for providing a professional, welcoming first point of contact while ensuring the safety and security of employees, visitors, and company property. This role blends customer-focused reception duties with visible security monitoring and administrative support. The position requires strong situational awareness, sound judgment, and the ability to remain calm while enforcing access policies. The role supports daily operations by coordinating visitors, monitoring facility activity, and responding appropriately to security or safety incidents.

Requirements

• High School Diploma or GED Equivalent
• Minimum of four (4) years of progressively responsible experience in security management, military service, law enforcement, or a corporate security/reception environment.
• Demonstrates a courteous, professional, and service ‑ oriented demeanor; serves as a welcoming first point of contact for employees, visitors, and clients; balances security requirements with a positive customer experience.
• Maintains strong situational awareness; identifies potential security risks or irregularities; exercises sound judgment to prevent unauthorized access; responds appropriately to security concerns and emergencies.
• Demonstrates working knowledge of access control systems, CCTV/surveillance monitoring, visitor management tools, and general office technology; accurately documents activity and maintains required logs and reports.
• Remains calm, composed, and decisive in high ‑ pressure situations; follows established protocols; responds promptly to incidents or emergencies; documents and reports issues accurately and timely.
• Manages multiple tasks and priorities effectively; maintains accurate visitor records, mail processing, and reports; ensures reception and administrative processes are completed accurately and consistently.

Nice To Haves

• Associate’s Degree or Bachelor’s Degree.
• Preferred fields of study: Criminal Justice, Business Administration, Security Management, or a related discipline.
• Experience in a corporate, office, or professional services environment.
• Prior experience combining front desk/reception duties with security responsibilities.
• Experience working in structured corporate environments with established access and safety policies.

Responsibilities

• Serve as the primary point of contact for employees, visitors, and guests by managing reception desk operations, coordinating visitor access and badging, handling mail and communications, supporting meetings and deliveries, maintaining accurate visitor records, and providing general administrative and customer service support while ensuring a professional and welcoming environment.
• Provide a visible security presence at the front desk by monitoring access control systems, surveillance equipment, and visitor activity; enforce corporate security and access policies; prevent unauthorized entry to restricted areas; and maintain situational awareness to ensure the safety of employees, guests, and facilities.
• Respond promptly to security incidents, emergencies, or suspicious activities in accordance with company procedures; support emergency response activities such as evacuations, medical incidents, and lockdowns; complete incident documentation; and communicate security events to appropriate management and security teams.
• Prepare daily activity and incident reports, document irregularities or security concerns, maintain required logs and records, and coordinate with site leadership, executive assistants, and vendors regarding building access, events, and operational needs.

Benefits

• We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees