Receptionist - State Farm Agent Team Member

Octavius Smith•Stone Mountain, GA

1d•Onsite

About The Position

Octavius Smith - State Farm Agent is seeking an organized, detail-oriented Receptionist to support customers and the agency team. The role involves welcoming customers, coordinating office communications and appointments, responding to inquiries, maintaining customer records, and assisting with administrative work. The receptionist also speaks with prospective and existing customers to identify opportunities to discuss insurance options and follows up on customer needs. The agency describes its workplace as fun, welcoming, energetic, and supportive, with coaching, team outings, and professional development opportunities. The office is in Stone Mountain, Georgia, and is open Monday through Friday, 9 a.m. to 5 p.m. The agency serves customers with insurance and financial services needs.

Requirements

Previous experience in a receptionist or customer service role.
Communication and interpersonal skills.
Organizational and multitasking abilities.
Comfort engaging in sales conversations.
Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

Greet customers in person and over the phone, and direct them to appropriate team members.
Manage appointment scheduling and office communications.
Assist with incoming inquiries and maintain customer records.
Speak with prospective and existing customers and identify opportunities to offer insurance options.
Provide customer service and follow up on customer needs.
Support the team with administrative tasks and projects.