Receptionist - Affton, MO

URGENT CARE GROUP LLC • St. Louis, MO

3d • $17 - $18 • Onsite

About The Position

As a Medical Receptionist at Total Access Urgent Care (TAUC), you help shape each patient's experience from arrival through departure. You welcome patients, guide them through check-in, and provide a calm, empathetic, and professional presence while supporting TAUC's goal of delivering fast, friendly, and affordable care.

The role is based across local TAUC locations, with most shifts at the closest 10 locations to you. It is full-time, scheduled for three 12-hour days per week, with no overnight shifts and alternating weekends and holidays. The position offers a starting pay rate of $17–$18 per hour, based on experience, and a stated path for performance-based raises and promotions.

In a high-volume clinic setting, receptionists check in approximately 30–60 patients per day, enter information into electronic medical records, verify insurance, explain costs and coverage, collect co-pays, answer calls, and coordinate with clinical staff. The position offers exposure to medical terminology, EMR systems, and insurance processes, along with opportunities to build customer service, problem-solving, and multitasking skills.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid driver's license and reliable transportation, as the employee may travel between locations during a shift.
• Available to work 12-hour shifts, with no overnights, and alternating weekends and holidays.
• Comfortable working in a fast-paced, team-driven environment.
• Strong communication, problem-solving, and customer service skills.
• Commitment to the core values of Kindness, Impact, Teamwork, Efficiency, and Integrity.

Responsibilities

• Greet patients warmly and professionally, helping them feel welcome and cared for.
• Guide patients through the initial intake and check-in process.
• Thank patients as they leave and help ensure they feel confident and satisfied.
• Respond calmly and empathetically to patient concerns.
• Welcome and check in 30–60 patients per day in a fast-paced clinic.
• Accurately enter patient information into the electronic medical records system.
• Verify patient insurance coverage using online tools and EMR systems.
• Explain co-pays, deductibles, coverage questions, and visit costs clearly and professionally.
• Collect co-pays.
• Handle sensitive or difficult conversations with tact and professionalism.
• Answer incoming calls and assist with patient questions or follow-up.
• Collaborate with clinical staff to support smooth patient flow.
• Create a warm, helpful, and efficient front desk experience.

Benefits

• Medical, dental, vision, life, and short-term insurance.
• 401(k) retirement plan with employer match.
• Paid time off.
• Free urgent care for the employee, spouse, and children at TAUC locations for those carrying company-sponsored or other health insurance.
• Employee Assistance Program with free counseling, legal, and financial resources.
• Amazon Prime reimbursement or a base membership to Sam's Club, Costco, or BJ's.
• Online ticket deals.
• Associate Recognition Program with opportunities to earn gift cards.
• Performance-based raises and promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED