Receptionist - Affton, MO

Total Access Urgent Care•St. Louis, MO

About The Position

Total Access Urgent Care (TAUC) is hiring a Medical Receptionist to help shape patients’ experiences from arrival through departure. The receptionist welcomes and checks in patients, supports a smooth clinic flow, and provides clear, professional assistance with patient questions and payment matters. The role is based among local TAUC locations in the Affton, Missouri area; team members may work shifts at nearby locations and may need to travel between locations during a shift. This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM, with no overnights. Schedules may include alternating weekends and holidays. Certain weekdays may be available off for personal commitments such as classes or family. The role offers starting pay of $17–$18 per hour, based on experience, and opportunities for performance-based raises and promotions. Team members gain exposure to medical terminology, electronic medical records, and insurance processes while building customer service, problem-solving, and multitasking skills.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Valid driver’s license and reliable transportation; employees may travel between locations during a shift.
Available to work three 12-hour shifts per week, 8 AM–8 PM, with no overnights and alternating weekends and holidays.
Comfortable working in a fast-paced, team-driven environment.
Strong communication, problem-solving, and customer service skills.
Commitment to the core values of Kindness, Impact, Teamwork, Efficiency, and Integrity.

Responsibilities

Greet patients warmly and professionally and help them feel welcome and cared for.
Guide patients through the initial intake and check-in process with clarity and patience.
Thank patients and leave them with a sense of confidence and satisfaction.
Remain responsive, calm under pressure, and empathetic to patient concerns.
Welcome and check in approximately 30–60 patients per day in a high-volume, fast-paced clinic.
Enter patient information accurately into the electronic medical records system.
Verify patient insurance coverage using online tools and EMR systems.
Explain co-pays, deductibles, coverage questions, and visit costs in an understandable and professional manner.
Collect patient co-pays.
Handle sensitive or difficult conversations with tact and professionalism.
Answer incoming calls and assist with patient questions or follow-up.
Collaborate with clinical staff to support smooth patient flow.
Create a warm, helpful, and efficient front-desk experience for every visitor.

Benefits

Medical, dental, vision, life, and short-term health insurance benefits.
401(k) retirement plan with employer match.
Paid time off (PTO).
Free urgent care for the employee, spouse, and children at TAUC locations, for those carrying company-sponsored or other health insurance.
Employee Assistance Program with free counseling, legal, and financial resources.
Amazon Prime reimbursement or a base membership to Sam’s, Costco, or BJ’s.
Online ticket deals and other discounts.
Associate Recognition Program, including opportunities to earn gift cards for excellent patient care.
Performance-based raises and promotions.
Flexible scheduling, including the possibility of certain weekdays off for classes or family commitments.