Receptionist

Adler University•Chicago, IL

2d•$44,000 - $50,000•Onsite

About The Position

Under the general guidance of the Manager, Facilities & Events, the Receptionist is the first point of contact for Adler University’s Chicago campus. The role greets students, alumni, faculty, staff, and visitors; manages the phone system and visitor registration/check-in; directs guests to appropriate services; and provides excellent customer service. The Receptionist applies industry knowledge and best practices in support of the Facilities department and the University’s mission and vision, and contributes to culture development and management efforts. The position also provides administrative and operational support, including managing office supplies and campus mail, assisting with payment and invoice processing and budget tracking, coordinating maintenance requests, supporting campus events, and maintaining familiarity with relevant campus policies and procedures. The role is performed in a generally clean and healthy environment and typically involves 70% sitting, 15% walking, and 15% standing, with some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity.

Requirements

At least one year of reception, front desk, or guest service experience.
Demonstrated organization, attention to detail, and time-management skills.
Sensitivity to the varied needs and abilities of others, with patience and a positive, customer-friendly attitude.
Excellent problem-solving, communication, and interpersonal skills.
Commitment to diversity and building an inclusive community.
Strong clerical and organizational skills.
Excellent phone etiquette and customer service skills.
Strong critical-thinking and problem-solving skills.
Technological proficiency with Microsoft applications, including Windows, Outlook, Word, and Office.
Strong written, oral, and listening communication skills.
Experience using a printer, scanner, copier, and phone.
Emotional intelligence, empathy, and professional maturity.
Ability to identify opportunities for improvement and make recommendations based on observations.
Alignment with Adler’s social interest mission and vision.
Ability to identify barriers to objectives and seek support to address them.
Strong collaboration and research abilities.

Nice To Haves

Bachelor’s degree preferred.
Experience using Microsoft Suite applications (Office, Excel, PowerPoint, and Outlook) and telephone systems.

Responsibilities

Greet students, alumni, faculty, staff, and visitors and manage their communication with the University in person, by email, and by phone, using knowledge of University and department resources.
Manage the phone system, direct guests to appropriate services, and manage visitor registration and check-in.
Perform administrative tasks, including managing inventory and ordering office supplies, coffee, and vending supplies, and coordinating document destruction and other office operations.
Manage campus mail services, including sorting and distributing mail, updating mailboxes, and shipping and receiving packages.
Assist the Facilities & Events Manager with payment and invoice processing and budget tracking.
Compose routine documents and correspondence, including phone lists, letters, and email messages for students, faculty, staff, and alumni.
Assist the Facilities Department with general maintenance requests, including submitting work tickets for lockouts, temperature concerns, lights, and key requests.
Manage the relationship with the external vendor for the parking validation program.
Maintain current knowledge of campus policies and procedures related to campus hours and operations, security processes, after-hours guests, and holiday schedules.
Support personnel and Campus Security by issuing locker-room keys.
Provide event and meeting support by communicating daily event and guest schedules, printing guest badges, announcing visitors, checking in attendees, and coordinating information with security and the Facilities & Events Manager.
Perform other duties and projects as assigned or needed.