V102 - Receptionist | Bilingual Client Services Receptionist

Job Duck

1d•$1,015 - $1,100•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! At Job Duck, we're looking for a compassionate and organized Bilingual Receptionist who enjoys helping others and creating a positive experience for every client. In this role, you'll serve as the first point of contact, managing communications, coordinating schedules, and ensuring clients feel informed and supported throughout their legal journey. Your attention to detail, proactive approach, and ability to remain calm under pressure will make a meaningful impact on both the team and the clients they serve. This is an excellent opportunity for someone who thrives in a client-facing environment and enjoys balancing administrative responsibilities with exceptional customer service.

Requirements

Schedule: Monday through Friday, 9:00 AM – 5:00 PM
Time Zone: Eastern Standard Time (EST)
Language Requirement: Fluent English and Spanish (Bilingual required)
Industry: Legal
Clio (CRM)
RingCentral (VOIP)
Strong verbal and written communication skills in both English and Spanish.
Ability to manage multiple priorities while maintaining accuracy and professionalism.
Comfortable handling a high volume of client interactions in a fast-paced environment.
Availability to assist with occasional after-hours and overflow calls as needed.
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Attention to detail
Strong organizational and time management skills
Ability to prioritize and multitask effectively
Empathetic and patient when interacting with clients
Friendly and approachable demeanor
Proactive mindset
Professional phone etiquette
Ability to maintain confidentiality
Comfortable working in a fast-paced legal environment

Responsibilities

Maintain accurate client information within Clio.
Provide administrative support to the legal team.
Collaborate with the legal team to support daily office operations.
Assist with after-hours and overflow call coverage when needed.
Manage calendars and coordinate appointments.
Contact clients regarding upcoming court dates and important case-related updates.
Schedule, return, and coordinate client phone calls.
Maintain accurate time records for billing purposes.
Answer incoming phone calls professionally and provide exceptional client service.
Ensure all client communications are handled promptly and professionally.