Receptionist

Univer. of Kansas Schoo•Wichita, KS

1d•Onsite

About The Position

The Receptionist is the first point of contact for patients arriving at the Midtown Clinic or calling the clinic. This role manages patient check-in and check-out and schedules in-house appointments, tests, and procedures, both in person and over the phone. The Receptionist supports efficient clinic operations by maintaining patient records, verifying insurance benefits, collecting payments, organizing patient flow, and providing courteous, professional service. The position is in person in an outpatient clinic and includes following HIPAA guidelines and procedures.

Requirements

High school graduate or GED.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Knowledge of customer service concepts.
Knowledge of payer regulations and insurance requirements, including eligibility verification and determining Good Faith Estimates.
Knowledge of grammar, spelling, punctuation, medical terminology, office procedures, documentation principles, and HIPAA guidelines and procedures.
Ability to operate a computer, scanner, card readers, headsets, telephone, and copy machine.
Ability to answer a multi-line phone system.
Customer service skills, professionalism, accurate data entry, and attention to detail.
Ability to project a pleasant and professional image and establish and maintain effective working relationships with patients, staff, and others involved in patient care.
Ability to identify problems, recommend solutions, prioritize tasks, manage time effectively, and be prompt and present during scheduled work hours.

Nice To Haves

One to two years of medical office experience.
EHR experience; the clinic uses eClinicalWorks.
Microsoft Office experience.

Responsibilities

Greet patients promptly and courteously, provide support and guidance, and maintain a positive customer service environment.
Obtain completed patient forms and signed acknowledgements for office policies and legally required documents.
Update patient demographic and payment-related information.
Verify insurance benefits.
Collect payments due for patient visits, including co-pays, deductibles, co-insurance, and self-pay amounts; refer matters to the Billing department when appropriate.
Scan patient registration documents and insurance cards into the electronic health record.
Check patients in and out for appointments.
Answer telephone calls, schedule appointments, and direct or transfer calls to appropriate departments.
Balance the payment batch daily.
Sort and distribute faxes and other patient correspondence.
Monitor provider schedules and organize patient flow.
Maintain a clean, orderly reception area and lobby.
Assist with scanning and indexing documents into the EMR.
Participate in clinic process improvement activities and team meetings.
Understand and follow HIPAA guidelines and procedures.
Maintain reliable attendance and punctuality.
Perform other duties as assigned.