Receptionist

Ascend Partner Firms•Pensacola, FL

16h•Onsite

About The Position

Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. This position would be employed directly by Saltmarsh, a partner firm with Ascend. Saltmarsh is seeking a reliable, dependable, organized, detail-oriented, and welcoming Receptionist to join our team. In this vital role, you will be the first point of contact for clients and visitors, while also providing essential administrative support across all practices to ensure the smooth operation of our office. Your professionalism, efficiency, and friendly demeanor will reflect Saltmarsh's commitment to excellence and legendary service. At Saltmarsh, we take pride in delivering legendary service to our clients while investing in our relationships with both clients and colleagues. If you're passionate about excellence and looking to take your career to the next level, this role is for you.

Requirements

2+ years of experience in an administrative or receptionist role, preferably in a professional services setting
Strong organizational and multitasking abilities with a keen attention to detail
Excellent communication and interpersonal skills with the ability to interact professionally with clients and team members
The ability to maintain confidentiality and handle sensitive information appropriately
A positive attitude, adaptability, and a commitment to providing exceptional service
Proficiency in Microsoft Office Suite

Responsibilities

Greet and welcome clients, visitors, and team members with a positive and professional attitude.
Deliver exceptional customer service to clients
Answer and direct incoming phone calls
Handle incoming and outgoing mail, deliveries, and packages. Sort and deliver appropriately
Provide administrative support to various departments, including data entry, document preparation, and filing.
Order supplies, track inventory (as needed)
Organize firm events, team gatherings, help with in-office events
Support special projects and other administrative tasks as assigned.
Confidently manage emergencies, resolve complaints, handle inquiries from solicitors, and respond to questions from clients and internal staff