Receptionist

Pfaff Automotive Partners • Vaughan, ON

13d • Onsite

About The Position

Woodbridge Hyundai, part of North America’s largest automotive retailer, Lithia and Driveway, is seeking a full-time Receptionist. This role is the first point of contact for the dealership, responsible for providing professional, courteous, and exceptional service to all customers. The front desk receptionist plays a key role in maintaining the store's reputation and image. The company is a Fortune 500 company with a 60-plus year history in Canada, known for a passion for performance, a love of cars, and exceptional customer care. As part of Lithia & Driveway, it is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom, offering opportunities for advancement. The company is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and does not use artificial intelligence (AI) to screen, assess, or select applicants.

Requirements

• Minimum of 1-year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Nice To Haves

• Experience with licensing, CDK and 180 is an asset.

Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

Benefits

• Competitive Compensation
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential – access to opportunities for growth in both Canada and the U.S.
• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed