Employee Contract Receptionist 2026-01410
State of Wyoming•Cheyenne, WY
•Onsite
About The Position
The Wyoming Department of Workforce Services, Division of Workers' Compensation, is committed to providing a continuum of services to our customers, including support for successful re-employment. This position plays a vital role in advancing return-to-work objectives while serving as a key point of contact for customers. Through professional and courteous front-desk interactions, this position helps establish a foundation for exceptional customer service and fosters positive relationships with injured workers, employers, healthcare providers, and the public.
Requirements
- Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the Division of Workers' Compensation.
- Knowledge of techniques for providing a high level of customer service.
Nice To Haves
- Associate's Degree in Business Office Communications
- 2-4 years of progressive work experience in Business Office Communications
Responsibilities
- Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
- Performs various functions for staff and administration.
- Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
- Directs customers to appropriate claims analysts for case-specific information.
- Monitors and maintains fax machines/copiers and office printers.
- Distributes printed material appropriately.
- Performs troubleshooting and determines the need for professional technical assistance.
- Receives, date-stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
- Processes outgoing correspondence for mail or FedEx.
- Responsible for the disposal of confidential printed information.
- Researches and retrieves information from case files using computer Coresuite and imaging systems.
- Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
- Responsible for file reproduction for the appellate process and researching and resolving record requests from other entities.
Benefits
- Limited State Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
