Receptionist - HO

Think Together•Santa Ana, CA

About The Position

The Receptionist works under general supervision to provide front-desk and administrative support for Think Education’s Home Office. The role serves as the primary point of contact for visitors, callers, staff, and vendors, maintaining a professional and welcoming reception area while supporting the efficient operation of the office. Duties include greeting and assisting visitors, answering and directing phone calls, managing appointments and calendars, handling correspondence and deliveries, coordinating conference-room use, maintaining office directories and supply inventory, and providing general clerical support. The position also supports workplace safety and emergency preparedness as the Home Office Safety Captain, assists Finance with check scanning and deposits, and maintains confidentiality of student, staff, management, and organizational information.

Requirements

High school diploma or GED.
Six months to one year of reception experience in a busy office environment.
Demonstrated knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Demonstrated knowledge of personal computers, email, internet-based software, and standard office equipment.
Ability to learn and use office-specific systems, including conference-room scheduling and access-control systems.
Successfully pass a Live Scan criminal background check via fingerprinting.
Provide and maintain a clear tuberculosis (TB) test throughout employment.
Reliable transportation to meet the needs of the position.
If operating a personal or company vehicle for work-location requirements, maintain and provide Human Resources proof of a valid driver’s license and automobile insurance.

Nice To Haves

Knowledge of Think Education programs and protocols is highly preferred.

Responsibilities

Maintain a clean, neat, organized, well-stocked, and presentable reception area, front desk, and waiting area.
Greet and assist visitors, log visitors, and issue visitor badges as needed.
Answer, screen, and route telephone calls and messages professionally and courteously.
Receive, sign for, and promptly and accurately distribute mail, packages, and deliveries.
Coordinate Home Office conference-room scheduling based on availability, meeting volume, attendance, and priorities; avoid conflicts and escalate competing requests.
Maintain and update office directories, coordinating with departments and personnel to verify changes.
Track and monitor general office and kitchen supply inventory to maintain adequate stock.
Use access-control systems and issue access cards as needed.
Serve as Home Office Safety Captain, supporting workplace safety, emergency preparedness, employee well-being, safety procedures, emergency response protocols, and evacuation plans.
Order or print business cards and nameplates for staff as needed.
Assist the Finance Department with scanning and depositing checks received.
Notify the Facilities Department of building issues.
Train backup receptionists as needed.
Maintain confidentiality of student, staff, management, and organizational information.
Perform additional duties as assigned.