13542 - Receptionist

S.U.C.C.E.S.S.•Richmond, BC

10d•Hybrid

About The Position

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities. This is a Temporary Full-Time position (37.5 hours per week) with a contract duration from May 11, 2026, to May 14, 2027. The Receptionist is responsible for welcoming and directing all clients and visitors in a professional manner. The Receptionist determines the purpose of inquirers, provides assistance, and facilitates access to the WorkBC Centre and its personnel, or suggests other community resources and services. This position is responsible for ensuring the front desk duties are completed in a timely and efficient manner in order to effectively support the smooth operation of the WorkBC Centre.

Requirements

Grade 12 Diploma or equivalent education qualification
Administrative certificate or equivalent certification
Minimum of 3 years’ administrative experience, preferably in a related field or in a high traffic setting
Knowledge of local labour market information, social service programs, community services and referral processes
General knowledge of EI and EA benefit systems
Ability to type a minimum of 50 w.p.m.
Excellent technical skills in MS Office and web-based applications
Excellent administration and clerical skills
Ability to perform effective internet research skills and ability to garner employment information
Excellent record management skills, with clear understanding of confidentiality and data security
Excellent interpersonal skills with ability to provide personable service
Ability to handle challenging situations with tact and diplomacy
Ability to remain positive while adjusting to changing priorities
Ability to work under pressure and in a fast-paced environment
Ability to organize and prioritize a wide range of tasks efficiently and effectively
Ability to maintain inventories
Ability to develop and maintain a network of community services, promote client referral whenever relevant or possible
Ability to work independently and as a part of a team
Criminal Record Check required

Nice To Haves

Occupational First Aid Certification
Second language in Ukrainian and others are considered an asset

Responsibilities

Greets and welcomes clients and visitors in a professional and courteous manner
Completes client eligibility checks and conducts initial screening of clients, by following established guidelines and policies
Provides program information and/or directs individuals to appropriate Centre staff or other agencies as needed
Provides information of local community services and facilitates access to resources
Checks electronic referrals and follows the referrals and intake procedures on a daily basis
Prepares correspondences to clients such as attendance, intake
Answers all incoming telephone calls by adhering to service standard expectations
Answers general queries regarding WorkBC
Directs calls to appropriate staff members
Helps clients with resource room bookings, workshop bookings, as well as appointment bookings with Employment Counsellors
Checks for voicemail messages left on main office line and follows up with callers as required
Manages the Centre’s general email account
Administers intake for prescribed people (i.e. BCEA clients)
Enters case notes in ICM relating to interactions with clients
Assists with sending reminders to clients
Contacts potential clients via email and phone to introduce WorkBC Employment Services
Ensures the front desk areas are tidy, presentable, and organized
Assists with the creation of intake orientation and workshop events
Maintains adequate supply of necessary forms and other required documents
Administers the room booking system
Opens and closes the Centre at beginning and end of day (ie. set alarm, walk through, lock filing cabinets)
Handles incoming/outgoing correspondences, faxes and couriers
Compiles statistics of clients and services
Takes minutes at meetings
Other related duties as required by the Centre Manager