Receptionist

Catholic Diocese Of Fort Worth•Fort Worth, TX

8d•Onsite

About The Position

The Receptionist will be the first point of contact for guests of All Saints Catholic School. Front Receptionist’s duties include welcoming guests and greeting visitors of the school, as well as performing basic security measures prior to notifying the school’s point-of-contact. Receptionist will also coordinate front-desk activities, including distributing correspondence and answering and redirecting in-coming phone calls. This position will be supervised by the Principal.

Requirements

High School Diploma
Demonstrated ability to listen empathetically, make peace, and de-escalate
Demonstrated history of good judgement.
Demonstrated aptitude for adaptability and flexibility.
Ability to use various computer software programs; strong computer skills in Microsoft Office Suite, especially in Word and Excel.
Ability to use various office machines (copier, fax, phones, calculator, scanner, etc.) or ability to learn.
Ability to meet deadlines and follow directives from Pastor or Chief of Staff in a timely manner.
Ability to receive, understand, retain, and complete verbal and written tasks.
Ability to work independently as well as in teams.
Ability to provide excellent customer service and work efficiently with staff, clergy, religious, and laity.
Ability to honor and maintain confidentiality.
Ability to work well with people from a diverse variety of audiences.
Excellent organization, prioritization, and communication skills.

Responsibilities

Supports and upholds the philosophy of Catholic education and the mission of the school
Acts as a witness to Gospel values by modeling the teachings of the Catholic Church
Supports and adheres to the Code of Conduct and policies and procedures of the school and Diocese
Abides by the Confidentiality Policy set forth in the Diocese Employee Handbook
Greet and welcome guests as soon as they arrive at the front lobby of the main building (required of guests)
Maintain school security by following safety procedures and controlling access via the reception desk (scan guest IDs in Raptor system and issue guest badge)
Contact the appropriate person and office to escort any/all guests into the school
Arranges all visitors that will be entering a building on campus, with proximity to students, to be picked up by the contact person on campus who they have come to visit.
Answer, screen and forward incoming phone calls (within 3 rings)
Determine the best administrator/staff member to assist with guests calling the school/needing assistance
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain a positive and professional attitude/approach when dealing with conflict resolution situations
Coordinate through supervisor front desk coverage during breaks or time off of work
Maintain a desktop manual with frequently asked questions, processes and procedures
Can serve as the first stop to visitors in certain situations. An example would be regular package delivery (FedEx). The regular driver is “waved” through the main gate by the security guard and reports directly to the receptionist in the Vestibule. The receptionist contacts the business office (where all incoming packages are processed) and receives the packages from the driver. If there are a large number of packages or a very heavy package, business office personnel have the option to have the delivery person move the package(s) back to the business office accompanied by someone from the business office.
Perform other clerical receptionist duties such as filing, photocopying, and faxing
Assist with outbound mailings by printing labels and stuffing/sealing envelopes
Oversee the operations aspect of the school’s Spirit Store by staffing or coordinating volunteer staffing during operational hours and special events, maintaining accurate inventory records, and reconciling cash box/credit transactions to the sales report
Determine the need to activate an emergency alarm/notification
Perform trained emergency procedures in the event of an alarm, lockdown/lockout, or medical emergency
Responsible for all other projects, tasks, etc., as assigned.