Receptionist(FT)

Life Care Services•Cupertino, CA

About The Position

THE FORUM is seeking a hospitality-focused Receptionist to welcome residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner. As the first point of contact for visitors, the Receptionist supports the community’s hospitality and service standards and assists with reception, business office, and resident-record tasks. This is a full-time position on the AM shift, 8:00 a.m.–4:30 p.m., with availability required on weekends and holidays. The hourly wage is $21.80–$26.60.

Requirements

High school diploma or GED.
At least one year of experience as a receptionist.
Effective verbal and written communication skills.
Working knowledge of Microsoft Word and other Microsoft Office applications.
Ability to type at least 35 words per minute.
Ability to create Word documents and correspondence using correct grammar and spelling.
Ability to use a personal computer, copy machine, and other office equipment.
Ability to manage multiple routine tasks, following specific instructions carefully and general instructions completely.
Ability to provide secretarial and clerical services in a senior housing and health care environment that meet or exceed the stated hospitality and service standards.
Willingness to work with older adults.
Must be available to work weekends and holidays.

Responsibilities

Open and close the reception desk and secure files, keys, and office equipment.
Provide telephone reception for the Community during meetings while meeting or exceeding hospitality and service standards.
Greet visitors and explain sign-in procedures.
Receive, record, and transfer telephone calls; take and deliver messages; and use the community telephone system effectively.
Answer telephone and in-person inquiries about the Community in support of its marketing and sales process.
Accept and record payments, reservations, appointments, and cancellations as directed.
Sort and distribute incoming mail according to Community policy.
Provide typing and word-processing services for business office correspondence and residents.
Assist with business office tasks, including preparing materials and reports.
Protect the confidentiality of resident information in accordance with HIPAA regulations.
Follow safety, loss prevention, and infection control procedures.
Attend assigned in-service training and education sessions.
Update resident records, including absent logs, unit authorization records, and pet records.
Update Resident Engagement Portal information and slides.

Benefits

Medical, dental, and vision insurance; HSA and FSA options.
Basic and voluntary life and disability coverage.
Voluntary accident, critical illness, identity and fraud protection, and pet insurance.
Competitive benefits and a 401(k) with company match.
Referral bonus program, up to $500 per referral.
Generous paid time off, paid holidays, and bereavement leave.
Employee Assistance Program.
Safe and clean work environment.
Birthday celebrations, service tenure awards, and monthly employee engagement activities.
Career advancement opportunities.
Tuition reimbursement program.
Mission-driven workplace.