Receptionist(FT)

Harbour Village•Cupertino, CA

9h•$22 - $27

About The Position

THE FORUM is recruiting a hospitality-focused Receptionist to serve as the first point of contact for its community. The role is responsible for warmly and professionally greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers. The Receptionist also supports telephone service, community inquiries, office administration, and resident records while maintaining confidentiality and following safety, loss prevention, and infection-control procedures. This is a full-time position on the AM shift, scheduled from 8:00 a.m. to 4:30 p.m. Availability to work weekends and holidays is required. The hourly wage is $21.80–$26.60.

Requirements

High school diploma or GED.
At least one year of receptionist experience.
Effective verbal and written communication skills.
Working knowledge of Microsoft Word and other Microsoft Office applications.
Ability to type at least 35 words per minute.
Ability to create Word documents and correspondence using correct grammar and spelling.
Ability to use a personal computer, copy machine, and other office equipment.
Ability to handle multiple routine tasks, follow specific instructions carefully, and carry out general instructions completely.
Ability to provide secretarial and clerical services in a senior housing and health care environment that meet or exceed hospitality and service standards.
Willingness to work with the elderly.
Must be available to work weekends and holidays.

Responsibilities

Open and close the reception desk and secure files, keys, and office equipment.
Provide telephone reception for the community and meet or exceed applicable hospitality and service standards.
Greet visitors and explain the sign-in procedure.
Receive, record, and transfer telephone calls; take and deliver messages; and use the community telephone system effectively.
Answer telephone and in-person inquiries about the community in support of its marketing and sales process.
Accept and record payments, reservations, appointments, and cancellations as directed.
Sort and distribute incoming mail according to community policy.
Provide typing and word-processing support for business-office correspondence and residents, and assist with materials preparation, reports, and other office functions.
Protect the confidentiality of resident information in accordance with HIPAA regulations.
Follow safety, loss-prevention, and infection-control procedures.
Attend assigned in-service training and education sessions.
Update resident records, including absent logs, unit authorization records, and pet records.
Update Resident Engagement Portal information and slides.

Benefits

Medical, dental, and vision insurance; HSA and FSA options.
Basic and voluntary life and disability coverage.
Voluntary accident, critical illness, identity and fraud protection, and pet insurance.
Competitive benefits and a 401(k) with company match.
Referral bonus program of up to $500 per referral.
Generous PTO, paid holidays, and bereavement leave.
Employee assistance program.
Safe and clean work environment.
Birthday celebrations, service tenure awards, and monthly employee engagement activities.
Career advancement opportunities.
Tuition reimbursement program.
Warm, engaging, and mission-driven workplace.