Receptionist

KEMBA Financial Credit Union•Columbus, OH

About The Position

The Receptionist provides a professional and welcoming first point of contact for the corporate office by greeting visitors, managing front desk operations, and supporting a secure, organized workplace environment. The role also provides administrative and coordination support for Human Resources and Training activities in partnership with internal teams.

Requirements

High School diploma or equivalent education and experience
Prior customer service experience
Proven track record of reliable attendance and punctuality
Knowledge of most Microsoft Office software
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Professional and welcoming demeanor
Exceptional communication skills

Responsibilities

Professionally greets, welcomes, and directs visitors; notifies staff of visitor arrivals; and serves as the primary front-of-house contact for the corporate office
Performs daily opening and closing procedures and maintains a clean, organized, and welcoming front desk and lobby environment in accordance with established policies and procedures
Manages incoming and outgoing mail and deliveries, including accepting and logging deliveries, processing mail, tracking overnight shipments, coordinating carrier pick-ups, and assisting with mailings (labels, envelope preparation, and assembly)
Serves as the primary owner of employee and visitor security badge processes, including badge access setup and updates, while partnering with Facilities to support building access, security protocols, and related coordination activities
Maintains and regularly updates evacuation logs, emergency procedures, and evacuation process documentation, and supports office safety readiness and related communications
Supports administrative onboarding functions, including maintaining and updating associate directories and intranet resources, and coordinating the ordering and distribution of associate materials such as name badges, plaques, and business cards.
Supports KEMBA Wear administration by ensuring accurate order reconciliation, coordinating product distribution, and addressing basic order-related issues
Provides administrative support to the Human Resources and Training teams as requested, including assisting with preparation and distribution of routine reports, letters, and documentation
Supports learning and development resources by assisting with organization, upkeep, and inventory tracking for the Learner Library
Supports HR and Training Teams with process and policy documentation stored on The Grove, supporting formatting, version control, organization, and accuracy
Provides additional administrative support to the Human Resources department as requested
Maintains utmost confidentiality regarding all matters of Human Resources Administration
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Performs other duties as assigned