RECEPTIONIST Carlsbad Ortho F/T

Artesia General Hospital•Carlsbad, NM

1d•$15 - $19•Onsite

About The Position

The Receptionist provides a broad range of clerical functions for physicians and patients at the Carlsbad orthopedic office. The role supports patient-facing and administrative work, including appointment scheduling, patient registration, payment collection, insurance approvals, referrals, prior authorizations, phone coverage, and daily reconciliation. The receptionist is expected to demonstrate the organization’s values of servant leadership, excellence, respect, virtuousness, innovation, community, and continuous learning, while maintaining confidentiality and contributing to risk management, quality, and safety activities. The work environment involves daily patient contact and may include exposure to blood or other body fluids.

Requirements

High school diploma or equivalent.
Customer service experience.
Computer experience.
Basic math and computer skills.
Knowledge of office equipment and ability to handle multiple telephone lines.

Nice To Haves

Experience in a healthcare setting is preferred.

Responsibilities

Greet patients, visitors, and coworkers promptly and courteously.
Maintain the appointment scheduler and follow office scheduling policy.
Register patients completely and accurately in accordance with regulatory requirements.
Collect payments at the time of service.
Review provider medical records to gather information for insurance-plan approvals.
Handle pre-certifications and referrals.
Process prior authorizations for tests and medications and follow up to ensure completion before scheduled dates.
Answer phones and relay messages between providers and patients.
Complete end-of-day reconciliation before closing.
Perform basic clerical duties as required.
Carry out additional responsibilities as assigned.
Handle information and data with appropriate confidentiality and security.
Cooperate fully in risk management, quality management, and safety activities and investigations.
Demonstrate age-specific knowledge and skills appropriate to patient needs for the position.