Receptionist- Full Time, Evenings

Covenant Living•Evanston, IL

9d•Onsite

About The Position

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Greeting residents, staff, and visitors in person or on the telephone.
Answering all telephone calls quickly in a polite, personal, and friendly manner.
Transferring calls appropriately.
Taking messages when the individual requested (resident or staff) is not available.
Monitoring the emergency system, directing staff to emergent situations, calling emergency personnel as appropriate, and completing resident checks as appropriate to specific desk.
Providing information to all visitors and ensuring they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
Ensuring that the reception desk and lobby are kept clean and organized after each shift.
Facilitating transportation requests to appropriate staff, coordinating and communicating the timing of transportation to residents and staff.
Placing courtesy calls to residents to remind them of transportation trips.
Assisting residents in signing up for programs and activities and collecting payment.
Being knowledgeable about all office equipment and demonstrating how to use it to other staff, monitoring equipment, and reporting supply needs and issues to the Lead Receptionist.
Selling postage stamps to residents and staff, receiving packages and mail, sorting mail and logging in packages, and informing residents/staff of packages to pick up.
Facilitating maintenance requests, inputting requests into the system, and communicating urgent or emergent situations to appropriate staff.
Completing monthly charge sheets in accordance with procedure.
Supporting other departments in clerical duties as assigned by the Administrative Services Coordinator.
Supporting the Lead Receptionist in clerical duties and maintenance of the reception area.
Balancing the cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.