Veterinary Receptionist - Evenings

Innovetive Petcare•Knoxville, TN

5d•Onsite

About The Position

Animal Emergency & Specialty Center of Knoxville (AESC Knoxville) is seeking an experienced Evening Veterinary Client Service Representative (CSR) to join our growing emergency and specialty veterinary team. As a premier emergency and specialty animal hospital, AESC Knoxville is committed to providing exceptional veterinary care and compassionate client support 24 hours a day. We are looking for a client-focused professional who thrives in a fast-paced environment and is passionate about helping pets and their families during critical moments. At AESC Knoxville, our Client Service Representatives play a vital role in creating a positive experience for clients and patients. As the first point of contact for pet owners, you will provide compassionate support, exceptional customer service, and seamless communication between clients and our veterinary teams.

Requirements

Minimum of 1 year of veterinary client service, veterinary receptionist, or veterinary customer service experience
Proven ability to deliver exceptional customer service in a fast-paced environment
Strong verbal and written communication skills
Excellent interpersonal and conflict-resolution abilities
Proficiency with veterinary software and point-of-sale systems
Strong attention to detail and organizational skills
Ability to multitask and prioritize responsibilities effectively
Comfortable working in a busy emergency and specialty setting
High school diploma or equivalent required
Compassionate and client-focused mindset
Passion for animal health and veterinary medicine
Ability to remain calm under pressure
Strong teamwork and collaboration skills
Dependable, adaptable, and solution-oriented attitude

Nice To Haves

Experience in an emergency veterinary hospital or specialty veterinary practice is preferred

Responsibilities

Welcome clients and patients with professionalism, empathy, and compassion
Manage patient check-ins and check-outs efficiently
Answer phone calls and respond to client inquiries
Provide updates regarding patient status and treatment plans
Assist clients during emergency situations with calm and confidence
Maintain accurate patient and client records
Schedule appointments, specialty consultations, and referrals
Coordinate communication between veterinary staff and clients
Ensure all documentation is completed accurately and confidentially
Maintain a clean, organized, and professional reception area
Process invoices and payments accurately
Handle point-of-sale transactions and financial documentation
Collect payments and maintain accurate financial records
Assist clients with billing questions and payment options
Educate clients on treatment plans, discharge instructions, medications, and follow-up care
Provide guidance on preventative care recommendations
Address client concerns professionally and escalate issues when appropriate
Support pet owners through emergency and specialty care visits