Veterinary Receptionist
About The Position
Fox Creek Veterinary Hospital at Creve Coeur is hiring a full-time Front Desk Receptionist to join our founding team for a new location opening August 2026. This role is the face of our brand-new location, seeking a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
Requirements
- Minimum 1 year of experience as a veterinary receptionist is required.
- Experience with veterinary practice management software; Cornerstone preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Nice To Haves
- Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
