Receptionist

Recovery Centers of America•Westminster, MA

1d•Onsite

About The Position

The Receptionist provides friendly, efficient customer service and creates a warm, welcoming atmosphere for guests and residents, with the aim of retaining and attracting customers. The role supports facility operations by answering and directing calls, greeting visitors, managing mail and filing, ordering supplies, and handling maintenance orders. The position operates in a professional office environment with a usually moderate noise level. It routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets. The role involves regular talking or hearing, frequent use of hands, occasional standing, walking, sitting, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee may occasionally lift or move objects weighing up to 25 pounds.

Requirements

High school diploma.
Prior experience working with the public.
Knowledge of Microsoft Office.
Knowledge of switchboard operation.
Clerical and customer service skills.
Excellent writing and communication skills.
Ability to multitask.
Ability to adhere to strict confidentiality, including regarding sensitive material and HIPAA.
Ability to communicate with a diverse group of callers, visitors, and internal contacts at all organizational levels.
Ability to exercise independent judgment to plan, prioritize, and organize work.
Listening, understanding, and responding skills.
Initiative and commitment to professional and personal growth.
Integrity and respect for organizational values and individuals’ cultures, beliefs, and abilities.
Ability to deliver on commitments, build effective relationships, and establish a reliable track record.

Responsibilities

Answer incoming phone calls to the facility.
Direct calls to the appropriate individual.
Greet guests, new clients, and residents warmly.
Assist with incoming and outgoing mail.
File documents.
Order supplies.
Handle maintenance orders for the facility.
Interact with coworkers, facility employees, physicians, visitors, and other customers in ways that foster harmonious working relationships and positive customer relations.
Plan, prioritize, and organize a varied workload independently, and recommend changes to office practices or procedures.
Maintain confidentiality when handling sensitive material, including HIPAA-related information.