Receptionist

WESTERN SIERRA MEDICAL CLINIC INC•Grass Valley, CA

12d•$23 - $26•Onsite

About The Position

The Receptionist greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role handles financial transactions and computer input in the practice management system. The schedule is Wednesday through Sunday, 10:00 AM to 7:00 PM. The receptionist supports patient check-in and check-out, verifies insurance and demographic information, collects and posts payments, manages paperwork, schedules follow-up appointments, and responds to billing questions or routes them to the billing office. The position also includes answering and routing phone calls, following up on messages, checking eligibility for upcoming appointments, completing confirmation calls, balancing and printing collection reports, and closing the work area and equipment at the end of the procedure.

Requirements

High school diploma.
At least one year of customer service experience.
Experience with Windows, Microsoft Word, and Microsoft Excel.
Ability to type 45 words per minute.
Ability to sit for long periods of time.
Ability to read and write English.
Ability to stand, squat, and bend at the hip.

Nice To Haves

Familiarity with an electronic practice management (EMR) system.
Computer literacy, including logging on to a computer and using a keyboard and mouse.
Bilingual ability, preferably Spanish.

Responsibilities

Greet patients and notify appropriate personnel when patients arrive.
Verify patients’ insurance and demographic information during check-in and update demographic records in the computer system.
Collect co-payments, balances, and other payments, and post them to patient accounts.
Manage paperwork to be picked up or filed and assist with check-out.
Run eligibility checks for upcoming appointments and complete confirmation calls within two days of scheduled appointments; verify eligibility and complete confirmation calls daily.
Acknowledge patients checking out, collect any payments due, answer billing questions, and contact the billing office when needed.
Schedule follow-up appointments.
Balance and print reports for money collected.
Close down the procedure area, including turning off equipment and cleaning the waiting room.
Assist patients with demographic paperwork.
Answer phones, take and follow up on messages, and route calls or messages to appropriate personnel.