Receptionist

Hiawatha Valley Mental Health Center•Red Wing, MN

6d•Hybrid

About The Position

Greet all people who are calling and/or coming into the reception area of Hiawatha Valley Mental Health Center. Verify client information at each visit, including insurance information, and update in computer as needed; collect client payments; schedule/reschedule clients. Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met.

Requirements

Prior receptionist experience, preferably with multi-line phone system.
Good communication skills.
Ability to work independently.
Ability and knowledge to operate and use computers and word processing software in Windows environment.
Must be able to maintain confidentiality.
Must possess a vehicle valid driver’s license and a willingness to travel as needed to organization locations throughout SE MN.

Responsibilities

Greet and assist clients.
Transfer calls to the appropriate staff/department.
Verify client address, phone number and billing sources, updating records as necessary. Copy insurance cards.
Collect and record client payments.
Notify clinicians of arrival of clients in timely manner.
Schedule and reschedule appointments as needed, let clinician know about appointment changes.
Fill in for other receptionist(s) at satellite offices as needed.
Typing/word processing and sending correspondence for clinicians as needed.
Verify client insurance benefits by appropriate system via internet or phone.
Assist Intake with paperwork, as needed.
Perform other duties as assigned by the Office Manager.