Receptionist

Hall County • Gainesville, GA

2d • Onsite

About The Position

Manages the reception area of the Emergency Services Complex. This entails answering the telephone to give specific and general information in response to public inquiries and requests. Screens phone calls, takes messages and directs calls to appropriate destination. Directs and/or leads visitors to the correct department.

Requirements

• High School diploma or G.E.D.
• No experience required.
• Skill in operating a multi-line phone system and in receiving/routing multiple telephone calls efficiently and tactfully.
• Skill in providing general and specific information to citizens.
• Ability to type 50-55 w.p.m.
• Ability to determine the needs of citizens and skill in directing their calls to the appropriate destination.
• Ability to deal tactfully and courteously with the public and other employees.
• Ability to perform clerical work and support with accuracy.
• Ability to remain in a stationary position (sitting or standing).
• Ability to operate a computer and other office machinery, such as a calculator, copier, and printer.
• Ability to think analytically.
• Ability to handle stress and emotion.
• Ability to concentrate on tasks.
• Ability to remember names and other details.
• Ability to examine and observe details.
• Ability to make decisions.
• Ability to adjust to change.
• Ability to direct others.
• Ability to meet deadlines.
• Ability to stay organized.
• Ability to use math/calculations.
• Ability to use a keyboard/type.
• Ability to move about inside the office.
• Ability to move/transport items up to 10lbs.
• Ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees.
• Ability to reach overhead.
• Ability to push or pull.
• Ability to repetitively use hands/arms/legs.
• Ability to use effective verbal and written communication.
• Ability to use hand/eye coordination and fine manipulation to use equipment.
• Ability to either work with others or work alone.

Responsibilities

• Answers the telephone; routes calls to appropriate destination and records messages when appropriate.
• Provides general and specific information in response to citizens' inquiries and requests. Greets visitors and provides directions or instructions relevant to their purpose of visit.
• Receives, sorts, and distributes mail to appropriate destination.
• Performs clerical work ESC departments as deemed appropriate from each department head.
• Assists other clerical personnel as needed.
• Regular and predictable attendance is required.
• Performs other related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED