Bilingual Part-Time Receptionist (Evening and Weekend)

ACH Child and Family Services•Fort Worth, TX

About The Position

The Bilingual Part-Time Receptionist provides welcoming, professional customer service while facilitating communication between program participants and staff in person, by phone, and in writing. The role works with the full-time receptionist to support smooth daily operations and provides additional operational support as directed by the Evaluation Manager. The receptionist is expected to respect the cultural and socioeconomic characteristics of the service population and maintain confidentiality in handling personnel and client records. This position works in a visible, open environment with frequent interaction with program participants and staff. It involves extended periods of sitting at a computer, receiving and returning phone calls, and lifting files and office supplies weighing up to 25 pounds. Duties may change as business needs change.

Requirements

High school education.
Bilingual ability.
One year of receptionist experience.
Knowledge of Microsoft Office Suite.
Maintain confidentiality and follow policies related to personnel and client records.

Nice To Haves

Prior database entry experience.

Responsibilities

Maintain high ethical standards outlined in the ACH Child and Family Services Code of Ethics.
Greet and welcome program participants and visitors.
Check in visitors and direct them to their destination.
Inform staff of visitor arrivals and cancellations.
Copy, upload, and maintain electronic documents in the client database.
Answer and appropriately route incoming calls, take messages, and provide professional, courteous customer service.
Confirm scheduled appointments through timely reminder calls and emails.
Maintain communication with staff to facilitate connections between program participants and staff.
Keep the receptionist desk tidy and professional, and ensure entry and waiting areas are presentable and welcoming.
Maintain confidential information and records.
Perform other duties as assigned.