Receptionist - Convenient Care Center

Peak Vista Community Health Centers•Colorado Springs, CO

1d•Onsite

About The Position

The Receptionist is the first point of customer service at Peak Vista Community Health Centers and provides direct support and guidance to patients and other patrons. The role is based at the Convenient Care Center in Colorado Springs, with a primary clinic assignment and occasional travel to nearby clinics for coverage or training. The position works rotating 12-hour shifts, 36 hours per week, Monday through Saturday, within the center’s 8 a.m. to 8:30 p.m. operating hours. The Receptionist supports clinic operations by scheduling appointments, completing patient intake, answering questions, handling cash, directing telephone calls, and performing other patient-service duties. The role also helps patients stay informed about appointment delays and maintains front-counter coverage. The Receptionist is expected to support Peak Vista’s mission and values, collaborate with departments and staff, respect cultural diversity, handle entrusted resources and information responsibly, and contribute to department performance-improvement goals.

Requirements

High school diploma or equivalent education.
Two years of customer service experience preferred.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Two years of customer service experience.

Responsibilities

Schedule appointments.
Perform intake functions for arriving patients.
Answer questions, handle cash, direct telephone calls, and provide other patient services.
Inform patients when a provider is delayed and provide appointment-status updates every 15 minutes.
Ensure coverage and presence are maintained at the front counter.
Travel to nearby clinics for coverage or training when needed; travel may occur inside and outside the Colorado Springs area.
Promote and demonstrate Peak Vista’s mission, vision, and Core Values.
Develop and maintain good working relationships with departments, management, staff, and leadership.
Embrace cultural diversity within the organization and community.
Responsibly manage entrusted human, financial, and material resources, as well as data and information.
Strive to deliver strong outcomes and high-quality service.
Follow the Compliance Plan and conflict-of-interest requirements.
Contribute to and participate in departmental performance-improvement goals.
Perform other duties as assigned.