Patient Access Representative - Convenient Care
About The Position
Join the team at Saint Luke’s Convenient Care Troost as a Patient Access Representative! Clinic Hours are: Mon-Fri 7a-7p and Sat-Sun 8a-5p. Expected hours for this position are Mon-Fri 8:30 - 5:00p. Hours may vary and may include weekend/holiday shift coverage and/or floating to other Community Care Clinics as needed. The Patient Access Representative conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast-paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow.
Requirements
- Strong computer skills
- Critical thinking skills
- Ability to multitask in a fast-paced work environment
- Less than 1 year of applicable experience
Responsibilities
- Conduct professional patient interviews obtaining demographic, financial, and biographical information.
- Understand insurance terminology, obtain information to appropriately bill payors, verify patient insurance eligibility, and confirm benefits eligibility.
- Gather statistical information in compliance with federal and state regulations with minimal support from a supervisor.
- Complete payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors.
- Make referrals to appropriate financial resources such as payment plans and lines of credit.
- Deliver quality performance and service excellence.
- Answer basic registration questions with minimal support.
- Demonstrate quality customer service.
- Participate in timely efficient workflow.
Benefits
- Work/life balance
- Innovation
- Collaborative environment where all voices are heard
- Support in achieving goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
