Receptionist, Care Center

Covenant Living•Golden Valley, MN

9d•$16 - $21•Onsite

About The Position

Covenant Living, a nationwide family of Continuing Care Retirement Communities, is seeking a part-time Receptionist for its Care Center. This role is responsible for greeting residents, staff, and visitors in person and via telephone in a professional and positive manner. The position is for every other weekend from 1:30 pm to 7:30 pm, with potential rotation of holidays and shifts as needed.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail-oriented with excellent interpersonal and communication skills (verbal and written in English).
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers, including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls promptly, politely, and in a personal and friendly manner, transferring calls appropriately and taking messages when necessary.
Monitor the emergency system, direct staff to emergent situations, call emergency personnel as needed, and complete resident checks as appropriate.
Provide information to visitors, ensure they are directed to the correct individual, and verify that all visitors/contractors sign in and wear appropriate badges.
Maintain a clean and organized reception desk and lobby at the end of each shift.
Facilitate transportation requests to appropriate staff, coordinate and communicate transportation timing to residents and staff, and make courtesy calls to remind residents of trips.
Assist residents with program and activity sign-ups and collect payments.
Demonstrate knowledge of all office equipment, monitor equipment, report supply needs and issues to the Lead Receptionist.
Sell postage stamps, receive and sort mail, log in packages, and inform residents/staff of package arrivals.
Facilitate maintenance requests, input requests into the system, and communicate urgent or emergent situations to appropriate staff.
Complete monthly charge sheets according to procedure.
Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Support the Lead Receptionist with clerical duties and maintenance of the reception area.
Balance the cash register/drawer, including cash receipts and checks cashed at the desk.