Receptionist, Care Center

Covenant Living Communities and Services•Golden Valley, MN

9d•$16 - $21•Onsite

About The Position

Covenant Living, a nationwide family of Continuing Care Retirement Communities, is seeking a part-time Receptionist for its Care Center. This role is responsible for greeting residents, staff, and visitors in person and via telephone in a professional and positive manner. The position involves working every other weekend from 1:30 pm to 7:30 pm, with potential rotation of holidays and staffing shifts as needed. The ideal candidate will have a pleasant personality, excellent communication skills, and a desire to work with older adults.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail-oriented with excellent interpersonal and communication skills (verbal and written in English).
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers, including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls promptly, politely, and in a friendly manner, transferring calls appropriately.
Take messages when the requested individual (resident or staff) is unavailable.
Monitor the emergency system, direct staff to emergent situations, call emergency personnel as needed, and complete resident checks.
Provide information to visitors, direct them to the appropriate personnel, and ensure they sign in and wear badges.
Maintain a clean and organized reception desk and lobby after each shift.
Facilitate transportation requests, coordinate timing with residents and staff, and place courtesy calls to residents regarding transportation.
Assist residents in signing up for programs and activities and collect payments.
Be knowledgeable about office equipment, demonstrate its use, monitor equipment, and report supply needs and issues to the Lead Receptionist.
Sell postage stamps, receive and sort mail, log packages, and inform residents/staff of package arrivals.
Facilitate maintenance requests, input them into the system, and communicate urgent situations to appropriate staff.
Complete monthly charge sheets according to procedure.
Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Assist the Lead Receptionist with clerical duties and maintaining the reception area.
Balance the cash register/drawer, including cash receipts and checks cashed.