Receptionist

Swish Dental•Austin, TX

About The Position

Swish Dental is seeking a highly motivated Patient Concierge (Receptionist) to support patients and the clinical team in a clinical studio. The role helps create a clean, welcoming environment and guides patients through arrival, intake, payment, and appointment scheduling. It also includes administrative tasks such as creating patient accounts and charts and verifying insurance information. The position may require coverage at locations not typically assigned and may involve sitting or standing for long periods, working more than 40 hours per week, and working in an environment with potential clinical hazards and distractions.

Requirements

Fluent in English, both verbal and written.
Reliable transportation to ensure punctual attendance.
Detail-oriented.
Interpersonal skills.
Excellent telephone etiquette.
Willingness to cover shifts at locations not typically assigned.
High school diploma or equivalent required.

Nice To Haves

Associate degree or higher preferred.
At least one year of customer service experience preferred.
CPR and/or BLS certification preferred.

Responsibilities

Maintain a clean, welcoming studio environment.
Interact with individuals in the reception area.
Assist patients with completing electronic intake forms.
Collect payments.
Notify the clinical team when patients arrive.
Escort patients to and from the front desk and introduce them to applicable team members.
Contact insurance companies to verify and gather pertinent policy information.
Communicate clearly and efficiently with patients.
Set up accounts and create charts for new patients.
Maintain a team-first and patient-first attitude.
Assist patients with scheduling appointments.
Perform other duties as assigned.