Receptionist

FILLMORE EYE CLINIC INCORPORATED•Las Cruces, NM

33d•Onsite

About The Position

This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls. The Front Office Receptionist is part of the Front Office Department and reports to the Front Office Supervisor.

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Accurate data entry.
Ability to work as a team member.
Management of multiple tasks simultaneously.
Motivation to succeed.
Strong organization with attention to detail.
Empathetic personality with concern and respect for patients’ needs.
Composure under pressure.

Nice To Haves

Two years experience in customer service preferred

Responsibilities

Greets and orients patients as they arrive for their appointments.
Schedules, reschedules, and cancels appointments as necessary.
Files reports and charts.
Updates patient recalls as necessary.
Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.
Maintains organized patient files.
Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.
Answers telephone calls promptly (two rings).
Addresses the caller’s concern.
Directs all calls to appropriate personnel.
Identifies emergency calls and schedules appropriately.
Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.
Keeps an active cancellation list and uses as necessary.
Confirms all appointments.
Obtains proper insurance information.
Monitors the postage meter and enters postage when needed.
Provides fee schedules and insurance information to patients.