Receptionist

Northstar Memorial Group • Broken Arrow, OK

1d • Onsite

About The Position

Floral Haven Funeral Home, Crematory and Memorial Gardens is seeking a compassionate and professional Part-Time Receptionist to join our team. This role focuses on front-desk reception duties, with the added responsibility of covering our phone-operator position as needed. The ideal candidate brings calm, clarity, and empathy to every interaction, supporting families during some of the most difficult moments of their lives.

Requirements

• Excellent verbal communication skills with the ability to convey information clearly and compassionately.
• Strong interpersonal skills and the ability to remain composed in emotionally sensitive situations.
• Ability to multitask effectively in a steady, sometimes high-pressure environment.

Nice To Haves

• Bilingual abilities are a plus but not required.
• Prior experience in reception, customer service, or a similar role is helpful.

Responsibilities

• Greet and assist all guests with warmth, respect, and professionalism.
• Communicate information and instructions clearly, ensuring families feel supported and understood.
• Manage multiple guests arriving at once while maintaining a calm, steady presence and giving each person your full attention.
• Receive complaints with patience and composure, routing them to the appropriate staff member.
• Serve as backup for the phone-operator role, answering incoming calls and directing them to the correct team members.
• Support general front-office tasks as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees