Receptionist

People Corporation•North York, ON

11d•Onsite

About The Position

We are hiring a Receptionist to join our BPA team in Toronto. This role is 100% in office, Monday-Friday 8:30 a.m.-4:30 p.m. located at 130 Toro Rd. North York. We are seeking a customer-focused and detail-oriented Receptionist to support daily operations and provide exceptional service to members, union representatives, and internal teams. This role is responsible for managing front-line inquiries, directing calls, assisting walk-in members, and handling administrative tasks such as processing member information, distributing mail, preparing correspondence, and supporting reporting. You will also maintain accurate records in BPAS and respond to inquiries related to eligibility, claims, and vacation pay.

Requirements

Ability to work well under pressure and accurately process a high volume of work in a timely manner.
Strong problem-solving skills.
Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel and Outlook.
Strong attention to detail and accuracy with exceptional organization skills.
Excellent verbal and written communication skills.
Good mathematical ability and knowledge of accounting principles.
Cooperative team player with strong interpersonal skills.
Exceptional customer service skills.

Responsibilities

Review employer contribution reports and member self payments by entering remittance details into Benefit Plan Administration System (BPAS) and prepare daily bank deposits.
Assist Reception with directing incoming calls to the correct staff member in a professional and timely manner.
Assist with general claims inquiry phone calls.
Assist any “walk in” members in a courteous and professional manner.
Answer members’ general inquiries and promptly direct to appropriate contacts for additional information.
Process member enrollment cards and updates members personal policy information.
Receive daily mail and distributes to appropriate staff members.
Produce letters requested by members confirming benefit status, eligibility and dependent information.
Prepare ad hoc reporting on request.
Respond to enquiries from Union representatives, companies and members regarding eligibility, vacation pay and other issues.
Request and distribute cheques from Accounting Department at month end.
Request and distribute early Vacation Pay request.