Receptionist The Residence at Boylston Place

LCB Senior Living•Brookline, MA

3d•$21 - $23•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at Boylston Place in Chestnut Hill, Massachusetts. This per diem role supports front desk operations and represents the residence and LCB Senior Living to residents, visitors, coworkers, prospective residents, families, professionals, and the surrounding community. The Receptionist is expected to promote the organization’s mission and core values, contribute positively to community occupancy, provide courteous customer service, and respond calmly to emergencies. The role handles incoming calls and visitors, coordinates front desk activities, and performs clerical work such as filing correspondence, sorting mail, recording and typing guest meal charges, maintaining resident safety sheets, and typing correspondence. The Receptionist also maintains the communication log book, community brochures, and an orderly front desk; attends required training and orientations; and responds courteously to residents’ needs. The stated wage range is $21.00–$23.00 per hour, based on years of experience. A high school diploma or GED is preferred. The position requires six months to one year of prior reception experience in an office environment; typing or word-processing experience is preferred. Physical demands include handling and manipulating instruments and equipment, lifting and carrying at least 15 pounds, pushing and pulling carts, walking, sitting, standing, and bending or reaching as tasks require.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle incoming telephone calls and visitors pleasantly and courteously, provide clerical support, and represent the residence professionally.
Ability to respond calmly and completely to emergency situations.
Ability to communicate in English orally and in writing.
Focus and dedication to providing excellent customer service.
Six months to one year of prior reception experience in an office environment.
Ability to type and use a computer.
Finger and hand dexterity to handle and manipulate instruments and equipment; visual and auditory acuity.
Ability to lift and carry at least 15 pounds and push and pull carts.
Ability to continuously walk, sit, and stand, and to turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks dictate.
Ability to use good body mechanics.

Nice To Haves

High school diploma or GED.
Typing or word-processing experience.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent and interact positively with potential residents, family members, and professionals to support community occupancy.
Perform duties and responsibilities with a positive attitude.
Handle incoming telephone calls professionally and courteously and direct them appropriately.
Greet guests and visitors professionally and courteously and direct them appropriately.
File correspondence and sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities and keep the front desk neat and orderly.
Respond to emergency situations by contacting the appropriate party, such as 911, the fire department, or police.
Attend required in-service training sessions and orientations.
Respond to residents’ needs in a courteous manner.
Update the communication log book regularly.
Maintain and stock community brochures.