Receptionist

Maimonides Medical Center • New York, NY

159d

About The Position

The Receptionist performs duties for the department, including greeting visitors, answering phones, and making appointments. The role supports patients, families, and visitors by directing them to appropriate offices or personnel, answering routine questions, and helping with appointment scheduling and required forms. It also includes preparing patient records and filing paperwork as directed, while following departmental policies and quality, safety, environmental, and infection control standards.

Requirements

• High school graduation or equivalent.
• Must pass an alphanumeric skills test.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speak, read, and write English to the extent required by the position.

Nice To Haves

• Six months to one year of receptionist experience, preferably in a hospital setting with heavy telephone work.
• Basic data entry skills.
• Preferred knowledge of Email, SCI, Nextgen, Eagle Gold, and Chartmaxx.

Responsibilities

• Receive visitors, ascertain their needs, and direct them appropriately.
• Answer telephone calls, route callers, and take messages as needed; route telephone referrals to the appropriate area or personnel, such as Social Work or Utilization Management.
• Answer routine questions about departmental policies, operations, and procedures.
• Direct patients and families to the appropriate office or departmental area.
• Prepare patient records before appointments, ensure required forms are included, and file paperwork such as test results in medical records as directed.
• Provide departmental forms to visitors and assist with completion as appropriate.
• Schedule patient appointments, notify appropriate department personnel, and contact patients to confirm appointments.
• Maintain departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control standards.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED