Receptionist

9/11 Memorial & Museum•New York, NY

10d•Onsite

About The Position

The Receptionist oversees the reception area and provides administrative support to the FD&C Department. This role requires maintaining a professional and welcoming environment while engaging positively with callers, visitors, colleagues, and building personnel who interact with the reception area.

Requirements

Minimum of one year of office administration experience
Energetic individual with a proactive customer-service attitude
Demonstrate an ability to work and think independently and possess the ability to interact well with a wide range of people of all levels within and outside the organization
Highly motivated, organized and with high attention to detail
Ability to multi-task
Proficiency with MS Office is required

Responsibilities

Respond to incoming calls and general inquiries in a courteous and professional manner, directing calls to the appropriate staff members.
Welcome all visitors and promptly notify the appropriate party of their arrival.
Ensure staff compliance with badge scanning procedures and coordinate with Security to grant access to employees who have forgotten their badges.
Manage outgoing and incoming package requests, including coordinating messenger services and UPS/FEDEX shipments; ensure timely pickup and notify recipients of deliveries for collection from the Mail Room.
Maintain the security of all packages and mail until cleared by K9 screening and approved for distribution.
Receive and manage deliveries, notifying staff accordingly and accepting items on their behalf when necessary.
Oversee mail operations by receiving, sorting, and distributing mail from USPS personnel.
Coordinate with building security regarding expected guests and accurately log visitor information in the building’s tracking system.
Monitor office security cameras for operational awareness.
Provide administrative support to the Senior Manager of FD&C Operations & Administration as needed.
Maintain a clean, organized, and professional reception area at all times.
Support FD&C team leads with ad hoc projects and initiatives, including commemorative events, special programs, and VIP visits.
Assist the Office Workplace Coordinator in ensuring that common areas, including break rooms and printer stations, are adequately stocked.
Participates in the Annual 5K Fundraiser and September 11th Commemoration, as assigned.
Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.