Receptionist

AID of Indiana•Fort Wayne, IN

3d•Onsite

About The Position

This entry-level position is responsible for managing the front desk operations, ensuring a welcoming and organized environment for guests and employees. The role involves a variety of administrative and upkeep tasks to support the office and its departments.

Requirements

Must be able to lift 50lbs.

Nice To Haves

Organized
Ability to Multitask
Basic Computer skills
Experience working with individuals with Intellectual Disabilities
Valid Driver’s License
Current Auto Insurance

Responsibilities

Opens and closes the office during expected hours of operation (Mon-Fri 9am-4:30pm).
Greets guests upon arrival and ensures appropriate sign-in procedures are followed.
Waters plants.
Escorts guests to meeting rooms when necessary.
Ensures all deliveries are directed to the appropriate administrator.
Answers the phone and transfers calls to the correct personnel.
Manages and tracks missed calls (3 or more).
Notifies administrators via email or Google Chat about missed calls, mail, or messages.
Uses a telephone headset when away from the front desk.
Takes detailed messages for administrators.
Responds to emails within 24-48 hours.
Performs scanning and copying for employees as needed.
Maintains stock of business cards, newsletters, calendars, and other business materials in the waiting area.
Assists administrators while remaining at the reception desk.
Keeps the office presentable, including dusting, vacuuming, disinfecting, cleaning the kitchenette, mopping, and cleaning bathrooms on Tuesdays and Thursdays.
Demonstrates AID culture, Motto, Mission Statement, and Customer Service Promise.
Ensures conference rooms are presentable after and before meetings (dusting, vacuuming, disinfecting, stocking).
Assists with scheduling conference rooms.
Collects trash at the end of the day.
Conducts weekly checks outside the office perimeter for trash.
Helps departments scan files.
Assists with activities and parties as needed.
Lifts up to 50lbs.
Performs other duties as assigned.