Receptionist

Construction Resources•Charleston, SC

13d•Hybrid

About The Position

The Receptionist is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently. This role handles incoming and outgoing calls, greets visitors, manages mail, maintains the showroom, and provides clerical support as needed. The position requires strong organizational skills, attention to detail, and the ability to work independently and as part of a team.

Requirements

1–3 years of experience in a receptionist, administrative, general office, or customer service role.
High school diploma, GED, or equivalent required.
Excellent verbal and written communication skills.
Ability to maintain a courteous, professional, and patient demeanor when interacting with visitors, customers, and colleagues both in person and over the phone.
Proficiency with basic office equipment and the ability to use a personal computer and word processing software.
Strong organizational and time management skills with the ability to manage multiple tasks effectively.
Detail-oriented with strong accuracy and follow-through.
Ability to work effectively both independently and as part of a team.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Handles incoming, outgoing, and internal calls in a professional and friendly manner, directing calls to the appropriate staff or department.
Provides routine telephone information and directs non-routine or difficult inquiries to the designated staff member.
Takes and relays detailed messages or transfers calls to voicemail when the appropriate staff member is unavailable.
Greets and assists customers and visitors, determines the purpose of their visit, and directs them to the appropriate staff member.
Maintains the visitor log and ensures visitors feel welcome.
Enters and maintains accurate information in internal database systems.
Tracks incoming mail, packages, and samples, sorting them by location, department, etc.
Issues labels for outgoing mail, ensures proper preparation of packages.
Maintains the showroom in an orderly fashion and reports any maintenance issues to appropriate Area Manager.
Processes express/overnight deliveries, and special delivery service requests, and maintains appropriate receipts.
Coordinates and verifies all delivery schedules.
Provides clerical support as needed.
Follows the standard operating procedures for assigned area.
Handles orders for office supplies and ensures inventory is properly stocked.